FAQ (Frequently Asked Questions)

1. Are all MORIELLE dresses brand new and genuine?

Yes. All products sold in our official store are brand-new, officially launched genuine products. Each piece of dress has passed strict quality inspection to ensure no quality defects before shipment.

2. How to choose the correct dress size?

Each product page is equipped with a detailed size chart and size measurement guide. You can select the appropriate size according to your body data. If you have any doubts about size selection, you can contact our customer service for professional guidance at any time.

3. How long will I receive my order after payment?

We will ship within 1-3 working days after payment. The international standard shipping time is 7-20 working days, subject to the actual logistics and customs clearance situation.

4. What should I do if the received product is damaged or wrong?

Please take clear pictures of the product and package within 48 hours after receiving the goods, and contact our customer service. We will verify the situation and provide free return, exchange or full refund solutions for you.

5. Is it possible to modify or cancel the order after payment?

Orders that have not been shipped can be modified or cancelled for free. Once the order is shipped, modification and cancellation are not supported. Please contact customer service as soon as possible if you need to adjust your order.

6. How can I track my order logistics?

After the order is shipped, we will send the logistics tracking number and query link to your reserved Hotmail email. You can check the real-time logistics status online at any time.

7. Do you support wholesale and custom cooperation?

Yes. MORIELLE supports bulk wholesale and brand custom cooperation. If you have relevant business needs, please contact us via email for detailed cooperation negotiation.

8. How to get after-sales support?

You can contact us through official email, phone and store customer service message. Our 24/7 online team will reply and solve your problems in the shortest time.